Skip Navigation LinksVolunteer-Mediator-Trainings

​​​​​​​​​​​​​​​​​​​​​​​​             ​Community Mediator Training              

On-going professional development 

for CRS volunteer mediators

Wednesday​, May 3, 2017  

Blaine Williamson, Supervisor Compliance and Licensing Enforcement from the City of Mississauga.

Compliance and Licensing Enforcement respond to complaints relating to violations of City by-laws including adequate heat, zoning, second units, property standards, fencing, including swimming pool enclosures, encroachments, business licensing, nuisance weed and tall grass, littering, dumping, noise and lighting disturbances. When something does not fall within these by-laws it is regarded as a civil matter. The City often refers civil matters to us here at the Conflict Resolution Service at DNBC. So for this workshop we will have one of the supervisors from the City of Mississauga Compliance and Licensing Enforcement department here at DNBC to do a workshop with our mediators. In the workshop we will go over procedures, referrals, and to reiterate how best we can work together to benefit the City and our community of Mississauga.

Tuesday, April 4, 2017

​EQ & ADR:  How Emotional Intelligence Factors in to Conflict Resolution

Emotional intelligence (EI) or Emotional Quotient (EQ) is a measure of social and emotional abilities. Come and learn about the EI and the EQ-i model, how some EI deficits may be playing a role in mediation, and how to strengthen them as an intervention.  Participants will have the opportunity to assess their own strengths and weaknesses, discuss some case studies, and observe a demonstration of conflict coaching a client around their EQ.

Facilitator: Daryl Landau is a conflict management consultant who specializes in business families and partnerships, but with experience in many other realms. He is certified in the EQ-i. He trains mediators through Cooperative Solutions, and also at Humber College. Visit

Tuesday, March 7, 2017

​Managing Power Imbalances in Mediation

Power imbalance oppresses people within our society on an ongoing basis and ultimately, we cannot avoid its challenges. In mediation as well, we often come across situations of a potential or actual imbalance of power. These can leave an inexperienced mediator struggling to keep control of the process and to make sure all voices are heard and understood equally. Come and learn how to assess for power imbalance, and discus techniques for rebalancing the distribution of power.  Bring case examples where you have met with such situations and let us debrief them.

Catherine Feldman Axford is the coordinator of the Community Mediation Program at St. Stephen's CRT. Starting in mediation as a founder of the Etobicoke Conflict Mediation Team in 1996, Catherine has mediated numerous neighbour disputes, intercultural situations, landlord and tenant disagreements, employment issues and familial concerns through Community, Private Information Court and Victim Offender Reconciliation. 

She has presented on the importance of Alternative Dispute Resolution at numerous venues, and has developed and implemented workshops on many aspects related to managing conflict constructively. She is a trainer in Transformative Mediation and Restorative Justice.

Catherine has done community development in social housing locations, working interculturally, across generations, and with socially devalued populations.  She holds a B.A. in Dance Movement Therapy, and is committed to avenues of alternative communication, ensuring that even the quietest voice is heard.

Tuesday, January 24, 2017

Getting Conscious about Unconscious Bias in Mediation

As mediators, we likely have a good handle on effective listening and speaking skills and feel we deliver them in a well-balanced, non-judgmental way. The reality is that we may not be as balanced in our dispute resolution practice as we think!

Chances are we have lots of unconscious biases going on in our brain that we are not aware of – ideas, beliefs, or blind-spot thinking that we have been carrying around for years. No matter how educated, self-aware or self-expressed we are, our attitudes and behaviours are affected by unconscious bias. That is just how our brain is wired. 

Come and find out what our brain is hiding from us, how it can affect our perception in mediation and what we can do about it. 

Facilitator Suzanne Sherkin is Chief Presentation Officer of Highborn Communications – a Certified Facilitator, Workplace Coach, and Qualified Mediator. She has over 20 years' experience working with public and private sectors in the areas of Conflict Management, Gender Diversity and Mental Health. She focuses on the art and skill of communication to help teams and leaders develop skills to SPEAK so others listen and LISTEN so that others will speak. 


Saturday, November 19, 2016  

Conflict Coaching

Sometimes, in a conflict, a party is at wit's end and the other party will not mediate. Sometimes, a party is struggling with a situation and is not ready for mediation without some extra time to better understand how to deal with the circumstances. When this happens, Conflict Coaching can be used to help to de-escalate the situation and better manage the conflict in a party's life.  Through St. Stephen's Community House's specific model of Conflict Coaching, a party is taken through a process that mirrors the three-phase process of mediation and has the opportunity to develop better conflict management skills.  Please join us to learn this process and understand the specific techniques we can use, assess which techniques can serve the client best, and role play how to coach clients to manage the conflictive interactions more effectively.

This workshop is best suited to mediators who have worked a few cases and have a good understanding of the Ontario Community Mediation Coalition model for mediating community disputes.  

Facilitator: Catherine Feldman Axford (see above)

Tuesday, September 13, 2016

Empathic Listening and Presence

We all want to matter. Our ability to be present to ourselves and others with attention, empathy, and clarity can make the difference between a breakdown and a breakthrough. Nonviolent Communication (NVC) excels in providing practical ways to listen for the heart of what is really the matter behind fixed positions, resistance, and judgments. Once we have acknowledgment and connection, mutual cooperation and satisfactory outcomes become more possible. Join us in exploring how to use empathic (active or reflective) listening to support disputants and for more productive dialogue in mediation.

Facilitator: Henry Wai ​( He has over 27 years experience leading trainings, developing programs and delivering direct service in various social service s areas, and helping people to work more effectively and compassionately.


Wednesday, April 27, 2016

How to Create an Environment of Comfort and Transformation

This workshop will focus on creating awareness of the space you create as a mediator, help look at how mediation can be a more meaningful experience, as well as help provide self-centering exercises to do so.  The workshop will look focus on ways to allow people to step away from their aggression and still be able to engage within a process.

Facilitator: Larry Camejo is an award-winning Success Coach, Business Consultant and Entrepreneur. Larry is the recipient of the Mayor Hazel McCallion Award for Crime Prevention and has over 20 years of experience in the fields of High Performance Coaching, Business Systems Design, Conflict Management and Personal Development. 

Tuesday, July 14, 2015

Talking Circles with Elder from Peel Aboriginal Network

Throughout history, the Circle process has been used by First Nations as a collective practice to restore peace, balance and harmony within the community and with all relations. You are invited to come, connect, and share in this cultural learning session on Talking Circles, facilitated by Cat Criger, Elder with the Peel Aboriginal Network.   (   

Facilitator: Cat Criger is an Elder, Traditional Teacher and Mentor from the First Nations People. He is Cayuga (Guyohkohnyoh), Turtle Clan of the Six Nations Haudenosaunee, People of the Longhouse. Cat has been working as a Traditional Teacher and Healer for more than 20 years in the Native and multi-cultural community in Canada, the USA, England, Germany, Poland, and Wales.


Tuesday, April 21, 2015

Expanding the View

Often we are not aware of the large influence our deep-seated viewpoints or beliefs have on our experiences and actions. When experiencing conflict, exploring new ways to look at a situation can create opportunities for beneficial shifts in feeling, understanding, and action. Join us to explore "Expanding the View" - a four part process that supports people in moving from old viewpoints and beliefs to new ones that empower and satisfy.

Facilitator: Henry Wai (see above)

Tuesday, March 24, 2015

Restorative Circles: a communal, collaborative approach to resolving conflict

This is the second part in a series of ongoing workshops that provide the opportunity to practice/facilitate the Circle method of resolving disputes. This interactive training will include examples and a circle practice, and will cover:

  • Historical and cultural perspectives on Circles
  • The role of community
  • Types of Circles (defined by purpose), their components and guidelines
  • Using the Circle process to resolve conflicts
  • Facilitator's function in the Circle

Facilitator: Cathy Veris has practiced collaborative approaches for resolving conflict at the community level for the past six years, and has experienced first-hand their effectiveness and empowering effect on the community.


Tuesday, February 24, 2015

Listening Circles

When groups of people have diverse or dividing perspectives, Listening Circles can be used to open up and focus the conversation in order to find common ground, balance voices, and resolve concerns. Circles are a way to assist participants in finding a voice in a respectful way, to express their views in a safe environment. They level the power and balance voices so that a common understanding can be reached. Come and hear about the philosophy behind circles, when and how they may be utilized, and some of the important structural components.  St. Stephen's CRT has begun to use circles in certain larger multi-party cases and in some conflicts where one or more participants may be particularly vulnerable.  

Facilitated: Catherine Feldman Axford (see above)