Who we are and what we do?

DBNC (Dixie Bloor Neighbourhood Centre) is the lead agency for the LEAP program in Mississauga. We will pre-screen customers to see if they meet the household low-income guidelines, and other eligibility criteria including if the customer is in threat of disconnection for non-payment. If the client qualifies for the program, our staff will arrange an appointment and inform the client of the supporting documents they must bring to the appointment to complete the LEAP fund application process.

United Way of Greater Simcoe County is the lead agency for all Enbridge/Hydro1 clients. Please call 1-855-487-5327 and a UW staff will guide you through the process.

Electricity Service Providers:

If you have service with any of the mentioned companies, then we encourage you to reach out for more assistance

How Do You Qualify/ Eligibility?

Availability of funding is limited to residential customers who reside in Mississauga and you meet the following conditions:

  • Have a pre-tax household income at or below the Statistics Canada Low-Income Cut-off + 15%
  • Have utility bills that are currently in arrears
  • Are in threat of disconnection

LEAP Emergency Financial Assistance (EFA) income eligibility criteria:

Household after tax income ($) Number of people living in home
1 2 3 4 5 6 7
Less than 28,00 x x x x x x x
28,001 – 39,000     x x x x x
39,001 – 48,000         x x x
48,001 – 52,000             x
Table for Low income eligibility critiria

Who Do I Contact For:

Change of address, billing, account inquiries etc. –
Alectra Utilities (only)

+1-833-253-2872
Contact Us |Alectra Utilities

LEAP Program /OESP application assistance (only)
DBNC
+1-905-629-1873 ext. 239

All prescreening and application forms can be sent back with your contact information for LEAP to [email protected].

Any other inquiries regarding Ontario Electricity Board can be directed to Ontario Electricity Board contact:
+1-855-831-8151
Monday to Friday 8am-9pm
Mailing Address:
Ontario Electricity Support Program (OESP)
PO BOX 1540 STN B
OTTAWA, ON K1P 0C7