POSITION: LEAP Program Intern

PROGRAM: Administration

REPORTS TO: Poverty Reduction Coordinator

WORK HOURS: 15-25 Hrs/week – Monday to Friday

Dixie Bloor Neighbourhood Centre is an accredited, non-profit organization providing support services to residents of Mississauga including youth, seniors, families and newcomers to Canada.

Position Summary:

The LEAP Program Administrator will help with all the administrative work involved with DBNC’s Low-Income Energy Assistance Program (LEAP) and help to facilitate, research, and assist the LEAP Coordinator in providing financial empowerment education and information sessions among the low-income communities.

LEAP:

• Answer all calls and inquiries related to the LEAP program.
• Conduct prescreening, application, and request all necessary documents for the application and approval process to determine the eligibility of community members for either the Low Income Energy Assistance (LEAP) or Ontario Electricity Support program.
• Upload all documents and update all program data sheets.
• Do a thorough needs assessment for proper information and referral to resources to help clients with issues related to financial insecurity, food insecurity, disability, health crisis, immigration, education, etc.
• Liaison with electricity or natural gas providers to advocate on behalf of clients to pause any further disconnection or collection activity on their account until a decision is made on
• Review clients’ documents to verify their eligibility and to provide your input to the Coordinator.
• Ensure the accuracy of the input of clients’ information.
• Attend meetings when requested by the Coordinator with utility companies for updates, concerns and issues.

Concurrent Duties with Assistance from Coordinator/Administrator:

• Act as a liaison between clients, government departments and cultural and community groups
• Provide initial crisis intervention/mental health support when required with appropriate referrals made to DBNC Wellness Worker.
• Assist clients with self-care skills to improve their physical, social, and emotional health.
• Assist clients with day-to-day skills such as interpersonal skills, meeting financial, making and keeping appointments, and others.
• Prepare timely, clear and effective case management notes
• Collect statistics; submit monthly reports and input client data into internal databases, including but not limited to, CRM and Excel
• Continue professional growth through attendance at workshops, conferences, etc. in all areas of poverty reduction, including areas you specialize in
• Work within an anti-oppression and feminist framework;
• Engage community members and tenants and build healthy, positive relationships
• Build a culture of teamwork.
• Attend staff, department and committee meetings as required
• Assist Coordinator and Outreach Manager as required
• Perform other duties as required.

Qualifications & Requirements

• Good organizational skills, ability to multi-task while maintaining high level of accuracy in data collection; good understanding of confidentiality and privacy law/requirements.
• Comfortable communicating with representatives from all segments of the community, government and human services
• Skilled in working with diverse clientele in terms of socio-economic factors, education, income, culture, immigration status, etc.
• Self-motivated, creative, and energetic; an ability to work as part of an effective team with other program staff, committee members, community members and other community professionals
• Demonstrated experience in cultivating leadership within groups, Supportive counseling and group-work approach that is flexible client-centered and strengths-based;
• Excellent knowledge of case management and community service work.
• Excellent crisis intervention and conflict mediation skills, with the ability to remain calm in a crisis
• Knowledge of a second language or culture an asset.
• Excellent computer skills using Microsoft Office (especially Word, E-mail, Internet)

Please send in a sample of your work or a resume to:
Meagan Dogra, Community Resource Coordinator

Email: [email protected]

Dixie Bloor Neighbourhood Centre

3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9

DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process.

DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons.

Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act).